zanthess | Oogh....

My head a'splode...

REAL conversation with a customer over the phone:

Me: "Thank you for calling Comcast, my name is Andrea, how can I help you today?
Customer: "Hi I have the deal that's at 99 a month for all three services..."
Me: "What is your question?"
Customer: "I just want to know which of my three services is most expensive"
Me: *silence* " You are on a year promotion that runs 33 dollars for each service."
Customer: "Yes, but which one is more expensive?"

I have had about 30 other calls just like this.

And most of them are the "Authority" on how their service works...

I really hate the general public.